Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and GuardFastrack ("Company," "we," "us," or "our"), a business operating in Baton Rouge, Louisiana. These Terms govern your access to and use of all services provided by GuardFastrack.

By signing a service agreement, making a payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable Louisiana state laws and regulations.

Under Louisiana law, this agreement constitutes a valid contract when both parties have capacity to contract, have consented, have a lawful cause, and the object is certain and possible (Louisiana Civil Code Art. 1927).

GuardFastrack provides AI-powered business automation services to local businesses, including:

• AI Receptionist Setup — Configuration and deployment of AI voice and text-based receptionist systems using Go HighLevel and third-party AI platforms
• Website Design & Development — Creation of landing pages, websites, and sales funnels built on the Go HighLevel platform
• Lead Follow-Up Automation — Design and implementation of automated SMS, email, and CRM workflow sequences
• Appointment Booking Systems — Integration of AI-powered scheduling and calendar management
• CRM Configuration — Setup and customization of Go HighLevel sub-accounts for client use
• Ongoing Support & Maintenance — Monthly management and optimization of deployed systems

All services are subject to the specific scope outlined in your individual service agreement. GuardFastrack operates as an independent contractor, not as an employee, partner, or joint venturer of the Client under Louisiana law.

As a Client of GuardFastrack operating under Louisiana law, you agree to:

• Provide accurate information — Truthful business information required to configure your systems, in compliance with Louisiana R.S. 14:72 (false representations)
• Designate an authorized contact — A person with legal authority to enter into binding agreements on behalf of your business
• Respond in a timely manner — Reply to requests for review or information within 3–5 business days
• Respect intellectual property — Ensure all content provided does not infringe third-party rights
• Comply with applicable laws — All Louisiana and federal laws governing AI use, telecommunications, and consumer protection
• Maintain required licenses — All required business licenses under Louisiana R.S. 37 for your specific trade or profession
• Lawful use only — Not use GuardFastrack services for any purpose prohibited by Louisiana or federal law
• Maintain platform subscription — Keep your own Go HighLevel subscription active for continued access after the initial setup period

All fees are outlined in your individual service proposal. The following terms apply and are enforceable under Louisiana contract law:

• Setup Fees — A one-time setup fee is non-refundable once work has commenced, consistent with Louisiana Civil Code Art. 2013
• Monthly Retainer — Ongoing services are billed monthly in advance, due on the 1st of each month
• Late Payments — Invoices unpaid after 7 days may result in service suspension. Interest may accrue under Louisiana R.S. 9:3500
• Refunds — Due to the custom nature of services, all payments are non-refundable unless otherwise agreed in writing
• Price Changes — GuardFastrack provides 30 days written notice of any pricing modifications to existing clients
• Third-Party Costs — Client is responsible for Go HighLevel subscription fees, phone/SMS costs, email credits, and other third-party expenses
• Sales Tax — Louisiana state and local sales tax will be applied where required under Louisiana R.S. 47:301 et seq.

Upon full payment of all applicable fees, Client owns the content (text, images, copy) they provide to GuardFastrack. GuardFastrack retains all ownership of proprietary templates, automation frameworks, workflow architectures, and system methodologies.

Client is granted a non-exclusive, non-transferable license to use deliverables for their intended business purpose. Resale or redistribution of GuardFastrack templates or systems to third parties without express written consent is prohibited and may constitute unfair trade practices under Louisiana R.S. 51:1401.

GuardFastrack may showcase anonymized project work in our portfolio unless Client requests otherwise in writing within 14 days of project completion.

• AI Limitations — AI systems may not handle all caller situations perfectly. GuardFastrack does not warrant 100% accuracy or uptime
• Emergency Calls — AI systems are not a substitute for emergency services (911). Client must ensure proper emergency escalation protocols
• Third-Party Platforms — GuardFastrack is not liable for outages or failures of Go HighLevel, Twilio, or AI providers
• Professional Licensing — Clients in licensed professions are responsible for ensuring AI interactions comply with Louisiana R.S. 37 licensing regulations

• Websites built by GuardFastrack are hosted on the Go HighLevel platform and require an active Go HighLevel subscription maintained by Client
• GuardFastrack is not responsible for Go HighLevel platform outages, data loss, or service modifications
• Client is responsible for providing their own domain name. GuardFastrack assists with DNS configuration but does not purchase or hold domain ownership
• Content backups are Client's responsibility at all times
• Migration away from Go HighLevel is Client's responsibility; GuardFastrack assists with available exports subject to platform limitations

TO THE MAXIMUM EXTENT PERMITTED BY LOUISIANA LAW, GUARDFASTRACK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY.

GuardFastrack's total cumulative liability for any claim shall not exceed the total fees paid by Client in the three (3) months immediately preceding the claim.

Client agrees to indemnify, defend, and hold harmless GuardFastrack, its owners, employees, contractors, and agents from any claims, liabilities, damages, costs, and attorneys' fees arising out of:

• Client's use of GuardFastrack services in violation of these Terms
• Client's violation of any Louisiana state law, federal law, or local ordinance
• Client's violation of any third-party rights, including intellectual property rights
• Any content or information Client provides to GuardFastrack
• Client's use of AI systems in a manner that violates the TCPA or Louisiana consumer protection laws
• Any claims by Client's customers arising from the AI receptionist system

Either party may terminate the service relationship with 30 days written notice. GuardFastrack may terminate immediately for non-payment (15+ days overdue), violation of these Terms, use of services for illegal purposes, or abusive behavior toward GuardFastrack personnel.

Upon termination, Client's access to GuardFastrack-managed systems will be suspended. Pre-paid fees are non-refundable. Outstanding balances remain due and collectible under Louisiana law.

These Terms shall be governed exclusively by the laws of the State of Louisiana, including the Louisiana Civil Code, without regard to any conflict of law provisions. The parties expressly agree that Louisiana law governs all aspects of this agreement including formation, interpretation, performance, and enforcement.

The parties agree to attempt good-faith negotiation before pursuing formal legal action. If unresolved, any legal action shall be brought exclusively in the state courts of East Baton Rouge Parish, Louisiana, or the United States District Court for the Middle District of Louisiana.

WAIVER OF JURY TRIAL: To the extent permitted by Louisiana law, both parties waive the right to a jury trial for any dispute arising out of these Terms.

• All pricing is disclosed clearly and in advance with no hidden fees
• Service capabilities and limitations are disclosed honestly, including AI system limitations
• GuardFastrack does not engage in bait-and-switch pricing or deceptive advertising practices

GuardFastrack reserves the right to modify these Terms at any time. We will provide at least 14 days written notice of material changes via email. Continued use of services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must provide written notice of termination before the effective date.

For questions or concerns regarding these Terms of Service, contact us using the information below: